Hand-wash warm. Tumble dry low. This product has been washed at the factory after sewing to minimize fabric shrinkage.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at halalzen6@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at halalzen6@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at halalzen6@gmail.com.
What is the Return & Refund Policy?
Our Return & Refund Policy is designed to provide a hassle-free experience for our customers. This policy outlines the conditions under which you can return products and get refunds. We aim to ensure your satisfaction, which is why we accept returns within 30 days of purchase. This period allows you to evaluate your purchase, and if it doesn't meet your expectations, you can easily initiate a return.
Steps to Return an Item
Returning an item is easy. First, ensure that the item is in its original condition. Next, you will need to fill out a return request form that can be found on our website. After submitting the form, you will receive further instructions via email. Remember, the returned item must be sent back to us using a trackable shipping method. This way, you can monitor its return journey and ensure we receive it safely.
Refund Process and Timeline
Once we receive your returned item, we will initiate the refund process. Refunds will typically be processed within 7-10 business days. However, the actual time for the funds to appear in your account may depend on your bank or payment provider. If the return is based on a faulty item, we will cover the return shipping costs. We want to provide a smooth experience, so if you have any questions regarding the refund timeline, feel free to reach out to our customer service.
